Terms & Conditions

These Terms govern your relationship with the operator of the website https://woo-ca.com (the "Website") and your use of the online casino services provided under the brand "Woo Casino" for players located in Canada ("Woo Casino"). By creating an account, accessing or using the Website, you agree to be bound by these Terms and all policies incorporated by reference. These Terms are effective as of 1 January 2026 and replace all previous versions for Canadian-facing use of the Website.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator means Dama N.V., a company registered under the laws of Curaçao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, licensed to provide remote gaming services under licence no. 8048/JAZ2020-013 issued via Antillephone N.V., together with its payment agent Friolion Limited, a company registered in Cyprus with registration number HE 419102 and address Leandrou, 12A, 3086 Limassol, Cyprus.
• Website means the geo-adjusted online gaming site accessible at https://woo-ca.com and all related pages, subdomains, mobile or other versions used to provide Woo Casino services to Canadian players.
• Woo Casino or Woo Casino means the online casino service and brand made available to players in Canada through the Website and operated by the Operator.
• User or Player means any natural person who accesses the Website, registers an account, or uses any services offered on the Website, whether or not that person places a Bet.
• Account means a personal, single-player account created by a User on the Website for the purpose of participating in games, holding funds, receiving Bonuses, and managing transactions.
• Games means all casino games, including but not limited to slots, table games, live casino games, and any other interactive gaming products made available on the Website from time to time.
• Bet or Stake means any amount of real-money funds or Bonus funds wagered by a Player on the outcome of a Game available on the Website.
• Wager means the act of placing a Bet in a Game, as well as the aggregate amount that must be bet to meet wagering requirements attached to Bonuses or promotions.
• Bonus means any promotional value credited to a Player's Account by the Operator, including but not limited to welcome bonuses, reload bonuses, free spins, cashback, tournament prizes, and loyalty rewards, whether in the form of Bonus money, free spins, or other promotional benefits.
• Bonus Funds means funds or free spins granted by the Operator as part of a promotion, which may be subject to wagering requirements, game restrictions, time limits, and withdrawal limitations.
• Real-Money Balance means funds deposited by the Player or otherwise not subject to wagering requirements and which may be withdrawn, subject to these Terms.
• KYC (Know Your Customer) means identity verification procedures performed by the Operator, which may include verification of identity, age, address, source of funds, and payment methods, using documents or electronic checks.
• Payment Methods means the deposit and withdrawal options supported by the Website, including but not limited to credit/debit cards, e-wallets, bank transfers, and, where available, cryptocurrencies or local Canadian payment solutions.
• Prohibited Jurisdictions means countries or territories where online gambling is illegal or where the Operator does not offer services. These may be listed and updated on the Website from time to time.
• Responsible Gambling Tools means limits and controls offered by the Operator, such as deposit limits, loss limits, wagering limits, session limits, time-outs, and self-exclusion features.
• Chargeback means a reversal of a deposit or payment initiated by the Player's bank, card issuer, payment provider, or Player, including any related disputes of transactions.
• Dispute means any disagreement or complaint raised by a Player regarding the outcome of a Game, the operation of the Website, transactions, or the enforcement of these Terms.

Account Registration

Eligibility and Age Verification

• Minimum age: To register and use an Account at Woo Casino, you must be at least 18 years old and have reached the age of majority in your province or territory of residence in Canada, whichever is higher. You confirm, by registering, that you meet this requirement.
• Legal capacity: You must have full legal capacity to enter into binding contracts under the laws of your province or territory. You represent that you are acting on your own behalf and not for any third party.
• Jurisdictional restrictions: It is your responsibility to ensure that accessing and using the Website complies with the laws applicable to you in Canada. The Operator does not provide legal advice and may restrict or block access from certain provinces, territories, or locations if required by law or risk policies.
• One account per person: You may only register and hold a single Account on the Website. Creating multiple Accounts, using aliases, or impersonating others is strictly prohibited and may result in termination and forfeiture of Bonuses and winnings.

Account Creation Process

• Registration steps: To create an Account, you must:
  1. Complete the online registration form on https://woo-ca.com with accurate personal details (including full name, date of birth, address, email, and any other requested data).
  2. Choose a secure password and select your preferred currency (including, where available, CAD).
  3. Confirm that you have read, understood, and agreed to these Terms, the Privacy Policy, and any applicable Bonus or promotional terms.
  4. Verify your email address by following the link sent to the email used at registration.
• KYC and document verification: The Operator may, at any time, request KYC documentation before enabling deposits, gameplay, Bonuses, or withdrawals. You may be asked to provide, without limitation:
  • Government-issued photo ID (e.g., passport, driver's licence).
  • Proof of address (e.g., utility bill or bank statement issued within the last 3 months).
  • Proof of ownership of payment methods used (e.g., card copy, e-wallet screenshot).
  • Source of funds or source of wealth information where required by anti-money laundering (AML) or counter-terrorist financing (CTF) regulations.
• Verification timing: The Operator may restrict access to certain services, suspend deposits or withdrawals, or freeze the Account until KYC checks are completed to its reasonable satisfaction. Delays caused by late or incomplete submission of documents are your responsibility.

User Obligations and Account Security

• Accuracy of information: You warrant that all information you provide during registration and throughout your relationship with Woo Casino is true, complete, and up to date. You must promptly notify [email protected] of any changes to your details. The Operator may rely on the latest information provided by you and is not liable for losses arising from outdated or incorrect data.
• Password and access security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your Account. You must:
  • Keep your password secret and not share it with any third party.
  • Use a strong password and change it periodically.
  • Log out after each session and ensure your devices are protected against unauthorized access.
  The Operator is entitled to treat all actions performed using your login as having been performed by you.
• Unauthorized use: If you suspect that your Account or password has been compromised, you must immediately notify [email protected] and change your password. The Operator may temporarily suspend the Account pending investigation.
• Prohibited use: You agree not to:
  • Use the Website for any unlawful purpose, including money laundering or fraud.
  • Allow any other person to use your Account or use another person's Account.
  • Act as a professional gambler, collude with other players, use bots, scripts, or AI to gain an unfair advantage, or manipulate software or results.
• Closing your account: You may request closure of your Account at any time by contacting [email protected]. Before closure, you may request withdrawal of any eligible Real-Money Balance, subject to these Terms and KYC requirements.

Betting & Gameplay Rules

General Rules for Bets and Participation

• Game rules: Each Game offered on Woo Casino is governed by its own specific rules, paytables, and return to player (RTP) information, which are available within the Game interface or in the help section. By placing a Bet, you agree to the applicable Game rules in addition to these Terms.
• Minimum and maximum stakes: The minimum and maximum Bet amounts for each Game are determined by the Operator or its game providers and are displayed within the Game. You must ensure that your Bet is within the allowed range before confirming it.
• Funding of Bets: Bets may only be placed using available funds in your Account (Real-Money Balance or, where permitted, Bonus Funds). If your balance is insufficient, the Bet will not be accepted.
• Irreversibility of Bets: Once you confirm a Bet, it is final and cannot be cancelled or modified by you. Any request to reverse or void a Bet after confirmation will generally not be accepted, except at the Operator's sole discretion and in accordance with these Terms.

Bet Acceptance, Cancellations, and Modifications

• Bet validation: A Bet is deemed accepted when it is registered on the Operator's servers. The transaction ID shown in the Game history or Account history is conclusive evidence of the Bet's existence and terms.
• Misconduct and obvious errors: In the event of obvious errors, technical malfunctions, misconfigured Game parameters, or wrongly credited winnings, the Operator reserves the right to:
  • Void affected Bets and results.
  • Adjust or reclaim incorrectly credited funds from your Account.
  • Restore your balance to the state prior to the error.
  Any such actions will be documented and, where appropriate, communicated to you via email or on-site messages.
• Interruption of play: If your session is interrupted due to technical issues, network failure, or device problems, the outcome of any already accepted Bet will be determined based on the records on the Operator's servers. In many Games, you will be able to resume from the last recorded state upon reconnection. The Operator is not liable for losses caused by your Internet connection or device failures.

Live Casino, Chat Conduct, and Fair Play

• Live casino behaviour: When participating in live dealer Games, you must:
  • Treat dealers and other players with respect and refrain from abusive, discriminatory, or offensive language or behaviour.
  • Follow any additional rules or instructions displayed in the live Game interface.
  • Not attempt to influence game outcomes through collusion, signalling, or other prohibited tactics.
• Chat use: Chat features (if available) must not be used to:
  • Harass, insult, defame, or threaten others.
  • Promote other gambling sites, products, or services.
  • Share personal data of yourself or others, or disseminate illegal content.
  The Operator may moderate, restrict, or remove chat access at its discretion.
• Fraud and collusion: Any form of cheating, collusion between players, exploiting software bugs, using automated systems (including bots and unauthorized software tools), or any other unfair advantage is strictly prohibited. The Operator may:
  • Void suspicious Bets and withhold winnings.
  • Terminate or suspend the Account.
  • Report suspected unlawful activities to relevant authorities or payment providers.
• Game availability: The Operator does not guarantee that all Games will be available in all regions of Canada at all times. Certain games or providers may be restricted based on local laws, licensing, or commercial decisions.

Bonus Terms

Activation of Bonuses and Eligibility

• Promotional offers: From time to time, Woo Casino may offer Bonuses such as welcome packages, reload bonuses, free spins, cashback, loyalty rewards, and tournaments. Each promotion is governed by these Terms and by specific promotional terms published on the Website.
• Eligibility: Bonuses are usually limited to:
  • One per person, household, IP address, device, and payment method, unless expressly stated otherwise.
  • Players who meet minimum deposit requirements and any other conditions stated in the promotion.
  The Operator may restrict certain Bonuses to Players located in specific provinces or territories within Canada.
• Bonus activation: To activate a Bonus, you may be required to:
  • Enter a promotional code during deposit or in your Account.
  • Select the Bonus at the cashier.
  • Opt-in through a promotional page.
  If you do not follow the required activation steps, the Bonus may not be credited.

Wagering Requirements and Timeframes

• Wagering requirement: Unless otherwise specified, Bonuses and any associated winnings are subject to wagering requirements. These specify how many times the Bonus amount, the deposit amount, or both must be wagered before withdrawal of Bonus Funds or winnings is permitted. For example, a 30x Bonus wagering requirement means you must place eligible Bets totalling 30 times the Bonus amount.
• Contribution of games: Different Games may contribute differently to wagering requirements. Typically:
  • Most slots: 100% contribution (subject to promotional terms).
  • Table games, video poker, live casino: may contribute a lower percentage or be excluded.
  The exact contribution table is provided in each Bonus offer's specific terms and may be updated periodically.
• Time limits: Bonuses may have an expiry period, such as 7, 14, or 30 days, within which wagering requirements must be completed. Free spins may also have a limited validity period after activation. If wagering is not completed within the specified timeframe, remaining Bonus Funds and associated winnings may be forfeited.

Prohibited Actions and Game Restrictions

• Restricted games and betting patterns: Certain Games or bet types may be restricted for play with Bonus Funds, including but not limited to:
  • Specific high-RTP slots or jackpot games.
  • Low-risk betting strategies on table games (e.g., covering most outcomes in roulette).
  • Using Bonus Funds to progress game features and then completing them with real-money bets.
  A list of restricted games or bet types may be provided on the Website and can be updated at any time.
• Abuse of promotions: The following practices constitute Bonus abuse and are prohibited:
  • Opening multiple Accounts to claim repeated Bonuses.
  • Deliberately delaying game rounds, using "safe" or very low-risk Bets to clear wagering, or any behaviour designed to unfairly obtain promotional value.
  • Transferring funds between Players, collusion, or using a group of accounts to exploit Bonuses.
  In the event of suspected abuse, the Operator may cancel Bonuses, void winnings, and close the Account.

Combination and Cancellation of Promotions

• Non-combinable offers: Unless expressly permitted, only one active Bonus may apply to your Account at a time. You may not combine multiple welcome, deposit, or reload Bonuses on the same deposit.
• Bonus priority: If both Bonus Funds and Real-Money Balance are available, the Operator's system will determine the order in which funds are wagered, as described in the promotion terms or help section.
• Opt-out and cancellation: You may request cancellation of an active Bonus by contacting [email protected] or using any available on-site feature. If you cancel a Bonus before completing its wagering requirements, you may forfeit the Bonus and any related winnings, while your Real-Money Balance (excluding Bonus Funds) remains withdrawable, subject to these Terms.
• Discretionary bonuses: The Operator may, at its sole discretion, grant, withhold, or remove Bonuses, including loyalty rewards and VIP offers, in accordance with fair play and risk management policies.

Payments & Withdrawals

Deposits

• Deposit methods: Woo Casino supports various Payment Methods, which may include:
  • Credit and debit cards (e.g., Visa, Mastercard).
  • E-wallets and online payment services.
  • Bank transfers and local banking options suitable for Canadian players.
  • Cryptocurrencies, where available and permitted by the Operator.
  Availability may depend on your province or territory, payment provider policies, and risk procedures.
• Processing and limits: Deposits are generally processed instantly, but delays may occur due to banking or technical reasons. Minimum and maximum deposit limits apply and are displayed in the cashier section. The Operator may change these limits without prior notice.
• Fees: The Operator endeavours not to charge deposit fees; however, your bank, payment provider, or cryptocurrency network may apply charges or currency conversion fees. You are responsible for any such external charges.
• Ownership of funds: You may only use Payment Methods that are held in your own name. Use of third-party Payment Methods is strictly prohibited and may result in Account suspension, reversal of transactions, and reporting to relevant authorities.

Withdrawals

• Withdrawal requests: You may request withdrawals of available Real-Money Balance that is not subject to ongoing wagering requirements. Withdrawal options and limits are displayed in the cashier section.
• Processing times: The Operator aims to review and process withdrawal requests within a reasonable timeframe, typically within 24 - 72 hours after all required KYC and security checks are completed. Actual receipt of funds may depend on your payment provider and banking system.
• Withdrawal methods & "return to source": Where possible and practicable, withdrawals will be processed using the same Payment Method used for deposits (return to source). If return to source is not possible, an alternative method may be offered, subject to additional verification.
• Limits and instalments: The Operator may apply daily, weekly, or monthly withdrawal limits. Large payouts may be split into instalments in accordance with internal policies and risk management protocols, and you will be informed accordingly.

Security, AML/CTF, and Chargebacks

• KYC and AML/CTF checks: Before approving withdrawals, the Operator may require completion of KYC checks and may request further documentation under applicable anti-money laundering and counter-terrorist financing obligations in Curaçao, the EU, or other relevant jurisdictions. Failure to provide such documentation may result in delayed or refused withdrawals.
• Source of funds: The Operator may, at any time, request evidence of the source of your deposited funds, including employment information, bank statements, or other relevant documents, particularly where large or repeated deposits or withdrawals occur.
• Chargebacks and reversals: If a Chargeback or payment reversal is initiated, the Operator may:
  • Deduct the amount of the Chargeback and any associated costs from your Account balance.
  • Freeze or close your Account and any related Accounts.
  • Provide relevant information to payment providers, collection agencies, or authorities to recover outstanding amounts.

Refunds of Bets, Bonuses, and Errors

• Refund policy: As a general rule, Bets already placed and Game rounds already completed cannot be cancelled and are non-refundable. However, in the event of a clear technical error, software malfunction, or misconfiguration, the Operator may void affected Bets and return the original Stake to your Account.
• Bonus-related funds: When a Bonus is revoked or expires, any remaining Bonus Funds may be removed. Winnings derived from Bonus Funds may also be forfeited if wagering requirements, time limits, or other Bonus terms are not met.
• Currency and exchange: If your Payment Method or bank operates in a currency different from your Account currency, currency conversion may be applied by your payment provider. The Operator is not responsible for exchange rate fluctuations or conversion fees.

Limitation of Liability

Operator Obligations and Service Provision

• Fairness and integrity of Games: The Operator undertakes to provide Games that function in accordance with their publicly stated rules, paytables, and random number generation principles, as supplied by reputable software providers. Reasonable efforts are made to ensure that the Games and backend systems operate fairly and as intended.
• Accuracy of information: While the Operator endeavours to ensure that information published on the Website (including Game rules, RTP values, and promotional details) is accurate and up to date, minor errors or omissions may occur. In such cases, the Operator will correct inaccuracies as soon as reasonably practicable and, where appropriate, communicate any material corrections.
• Security: The Operator implements reasonable technical and organisational measures to protect your data and Account from unauthorized access and to secure transactions via the Website. Nevertheless, no system can be guaranteed as fully secure.

Exclusions and Limitations

• Technical failures and interruptions: The Operator is not liable for:
  • Interruptions, delays, or malfunctions caused by your Internet connection, hardware, software, or configuration.
  • Failures or downtime of third-party networks, telecommunications, or service providers.
  • Consequences of force majeure events, including but not limited to natural disasters, power outages, acts of government, or widespread technical incidents.
• Indirect and consequential loss: To the maximum extent permitted by applicable law, the Operator shall not be liable for:
  • Loss of profits, business, contracts, or opportunities.
  • Loss or corruption of data.
  • Any indirect, special, incidental, or consequential damages arising out of your use of the Website or Games.
• Maximum liability: Where the Operator is found liable to you in connection with a particular Bet, Game, or transaction, its maximum aggregate liability shall not exceed the amount of the Bet or Stake placed by you on that specific Game or transaction, or, at the Operator's choice, the re-crediting of the Bet to your Account.
• Non-excludable rights: Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including certain consumer protection rights that may apply to you as a resident of Canada.

Intellectual Property Rights

Ownership of Content and Software

• Brand and content: All intellectual property rights in and to the Website (woo-ca.com), including but not limited to the Woo Casino brand, logos, graphics, text, layout, design, audio-visual material, and other content, are owned by the Operator, its affiliates, or its licensors and are protected by copyright, trademark, and other applicable laws.
• Game software: The software and Games made available on the Website are owned or licensed by third-party game providers and are provided to you solely for your personal entertainment and non-commercial use in accordance with these Terms.

Permitted and Prohibited Use

• Limited licence: Subject to your compliance with these Terms, the Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Games via your compatible devices solely for lawful entertainment purposes.
• Restrictions: You may not, without prior written consent from the Operator or the relevant rights holder:
  • Copy, reproduce, distribute, transmit, display, perform, modify, adapt, translate, or create derivative works from the Website content or software.
  • Decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code of any software used on the Website, except where permitted by mandatory law.
  • Use automated tools (including bots, spiders, or scrapers) to access, collect, or index content, except as lawful and technically necessary for search engine indexing.
• Infringement: Any unauthorized use of intellectual property rights associated with Woo Casino may result in civil and/or criminal liability. The Operator reserves all rights not expressly granted to you under these Terms.

Privacy & Data Protection

• Privacy Policy reference: Your personal data is collected and processed in accordance with the Operator's Privacy Policy, which is available via the Website and, for reference, at https://woocasino.com/privacy-policy (or its geo-adjusted equivalent). By using Woo Casino, you acknowledge that you have read and understood the Privacy Policy.
• Data processing: The Operator processes your personal data for purposes including account administration, KYC and AML/CTF compliance, payment processing (through Friolion Limited and other providers), risk management, provision of games and services, marketing (where permitted), and compliance with legal obligations.
• Data protection compliance: The Operator applies appropriate technical and organisational security measures and endeavours to comply with applicable data protection standards in its jurisdictions of operation. Further information, including your rights to access, rectify, or delete data, is set out in the Privacy Policy.

Changes to Terms

• Right to amend: The Operator may modify or update these Terms from time to time, for example to reflect changes in law, regulatory guidance, technical developments, or service offerings.
• Notification of changes: When material changes are made, the Operator will use reasonable efforts to notify you in advance or at the time the changes take effect, by one or more of the following:
  • Displaying a prominent banner or pop-up notice on the Website.
  • Sending an email to the address registered in your Account.
  • Requiring you to reconfirm acceptance of the updated Terms upon your next login.
• Effective date and continued use: Updated Terms will indicate a new effective date. If you continue to use the Website or your Account after the updated Terms become effective, you will be deemed to have accepted them.
• Right to discontinue: If you do not agree with any updated Terms, you must stop using the Website and may request closure of your Account. You may, subject to these Terms and KYC requirements, withdraw any remaining eligible Real-Money Balance before closure.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for suspension/termination: The Operator may, at its reasonable discretion, suspend or close your Account, withhold or cancel Bets, Bonuses, or winnings, and restrict your access to the Website if:
  • You breach these Terms or any other applicable policy.
  • You provide false, misleading, or incomplete information.
  • You are involved in fraud, money laundering, Bonus abuse, collusion, or any other unlawful or improper activity.
  • Your behaviour poses a risk to the integrity, security, or reputation of the Website or the Operator.
  • Required by law, regulation, court order, or instructions from a competent authority or financial institution.
• Temporary measures: The Operator may temporarily suspend your Account (for example, during KYC or security checks) while investigations are conducted. During suspension, you may be barred from depositing, withdrawing, or playing Games.

Player-Initiated Closure and Self-Exclusion

• Voluntary closure: You may request closure of your Account at any time by contacting [email protected]. After verifying your identity, the Operator will close the Account and, where appropriate, process withdrawal of any eligible Real-Money Balance.
• Responsible gambling and self-exclusion: If you wish to limit or stop your gambling activity, you may use available Responsible Gambling Tools or request self-exclusion. Details are available on the Website and in the Responsible Gaming section (including references such as https://woocasino.com/responsible-gaming and Canadian resources like https://responsiblegambling.org).

Consequences of Termination and Refund of Funds

• Balances on termination: On lawful termination by the Operator or at your request:
  • Any active Bonuses and associated Bonus Funds may be cancelled.
  • Subject to KYC, AML/CTF checks, and the absence of prohibited conduct, the Operator will pay out your remaining eligible Real-Money Balance using an appropriate Payment Method.
• Forfeiture: If your Account is closed due to serious breach, fraud, or unlawful conduct, the Operator may, to the extent permitted by law, forfeit any remaining funds and report the matter to relevant authorities or payment providers.
• Effect of termination: Termination of your Account does not affect any rights or obligations that have already accrued to either party under these Terms up to the date of termination.

Governing Law & Jurisdiction

• Governing law: These Terms, your Account, and your use of Woo Casino are governed by and construed in accordance with the laws of Curaçao, without prejudice to any mandatory consumer protection provisions that may apply under the laws of your province or territory in Canada.
• Primary jurisdiction: Subject to any alternative dispute resolution mechanisms required by law, any Dispute arising out of or in connection with these Terms, your Account, or the Website shall be submitted to the competent courts of Curaçao, and you consent to the jurisdiction of those courts.
• Player complaints and ADR: Before resorting to court proceedings, you should first submit your complaint to [email protected]. If you are not satisfied with the outcome, information about any available alternative dispute resolution mechanisms or complaint portals (including third-party sites such as https://askgamblers.com/online-casinos/reviews/woo-casino) may be provided or indicated on the Website. Use of such third-party services is subject to their respective terms.
• Regulatory oversight: The Operator is licensed under licence no. 8048/JAZ2020-013 issued via Antillephone N.V. and subject to oversight from Curaçao authorities (including, as applicable, the Curaçao Gaming Control Board: https://gamingcontrolcuracao.org). Licence details can be verified via the Antillephone validation link accessible from the Website.

Contact Information

• Customer support:
  • Email (primary support for Canadian players): [email protected]
  • General inquiries: [email protected]
  • Official website (Canada-facing): https://woo-ca.com
  • Phone: not specified (if provided on the Website in future, that number will supplement these details).
• Operator corporate details:
  • Dama N.V., registration number 152125, registered address: Scharlooweg 39, Willemstad, Curaçao (legal and operational headquarters).
  • Friolion Limited (payment agent), registration number HE 419102, address: Leandrou, 12A, 3086 Limassol, Cyprus.
• Additional references:
  • General Terms & Conditions (reference): https://woocasino.com/terms-and-conditions
  • Privacy Policy (reference): https://woocasino.com/privacy-policy
  • Responsible Gaming (reference): https://woocasino.com/responsible-gaming
  • Canadian responsible gambling resource: https://responsiblegambling.org
• Communication language and records: The primary language of communication and these Terms is English. The Operator may record or retain copies of communications with you (including emails and chat logs) for regulatory, quality assurance, and dispute resolution purposes.