Responsible Gaming

Responsible gaming at Woo Casino on woo-ca.com is based on the principle that gambling must remain a form of entertainment, not a way to make money or solve financial problems. Our goal is to provide you with clear information, practical tools, and transparent rules so that you can make conscious, informed decisions about how, when, and how much you play. We encourage you to treat every game as paid leisure with a predefined budget and time limit, and to stop whenever play ceases to be fun.

Woo Casino, operated for Canadian players by Dama N.V. under Curaçao licence 8048/JAZ2020-013, is committed to protecting vulnerable players. We provide configurable limits, self-exclusion options, and access to professional support services, and we train our staff to recognize warning signs of problematic play. If you ever feel that your gambling is becoming difficult to control, our support team is ready to help you understand and use all available responsible gaming tools and to signpost you to specialized, confidential support services in Canada and internationally.

Risk Awareness

Gambling involves financial risk and uncertainty. Most players participate occasionally without harm, but for some, gambling can become problematic or lead to a gambling disorder. Understanding early warning signs allows you to act before serious harm occurs. Problem gambling typically develops gradually, and changes in your thoughts, emotions, finances and relationships can all provide important signals.

Common signs of potential gambling problems

• Loss of control: Frequently gambling longer than planned, being unable to stick to a set budget or time limit, or repeatedly trying to recover losses ("chasing" losses).
• Preoccupation with gambling: Thinking about casino games at work or school, planning the next session, or reliving previous wins and losses when you should be focused on other tasks.
• Increasing stakes: Gradually raising deposit and bet amounts to feel the same level of excitement, or moving to higher-risk games despite discomfort about potential losses.
• Financial strain: Using money intended for bills, rent, loans or essential expenses to gamble; borrowing from family, friends, or taking credit in order to place bets.
• Emotional impact: Feeling guilt, shame, anxiety, irritability or depression related to your gambling, especially after losses or attempts to cut down.
• Hiding behaviour: Concealing gambling activity, deleting browser history, lying about time or money spent, or avoiding conversations about finances.
• Impact on relationships and responsibilities: Missing work, study or family commitments due to gambling, or experiencing conflicts with loved ones about money or time online.

Self-assessment checklist

The following statements can help you reflect on your behaviour. Ask yourself honestly whether each of these has applied to you in the last 12 months:

• 1. I often gamble for longer than I originally intended.
• 2. I sometimes spend money on gambling that I had reserved for other important expenses.
• 3. I have tried to win back money I lost by continuing to gamble or increasing my bets.
• 4. I think about gambling a lot, even when I am not playing.
• 5. I have lied or hidden the extent of my gambling from family, friends or colleagues.
• 6. I feel restless, irritable or low when I try to cut down or stop gambling.
• 7. My gambling has caused problems in my relationships, work, study or finances.

If you answered "yes" to one or more of these statements, we strongly encourage you to slow down, use the limit tools described below, and consider contacting a professional support organization. A "yes" to several statements suggests that you may be at risk of gambling-related harm and should seek confidential help as soon as possible.

Limits & Tools

Woo Casino on woo-ca.com offers a range of player-controlled tools designed to help you manage your gambling safely. These tools allow you to decide in advance how much time and money you are prepared to spend, and our systems will enforce those decisions even if you change your mind during play. Limits are a core part of responsible gaming and are strongly recommended for all players, including those who gamble only occasionally.

Deposit limits

You can set daily, weekly and monthly deposit limits in your personal account to control how much you can add to your balance within a chosen period. Once a limit is in place, you will not be able to exceed it until the period resets or you request a change in accordance with our cooling-off rules.

1. Access your account settings: Log in to your Woo Casino account at woo-ca.com. Go to the "Profile" or "Account" section in the main menu, and then select "Responsible Gaming" or "Limits".
2. Choose the type of limit: In the limits area, select "Deposit Limits". You will see separate fields for:
   • Daily limit - the maximum amount you can deposit in a 24-hour period (e.g., CAD 50).
   • Weekly limit - the maximum amount you can deposit in any rolling 7-day period (e.g., CAD 150).
   • Monthly limit - the maximum amount you can deposit in a calendar month (e.g., CAD 400).
3. Enter the amounts: Type your preferred maximum amounts in Canadian dollars (CAD) in each field. We recommend choosing conservative figures that you can afford to lose completely without affecting essential living costs.
4. Confirm and apply: Check the amounts carefully, then click "Save" or "Apply". The system will confirm that your new limits are active. If you attempt to deposit more than the set limit during the relevant period, the transaction will be automatically declined.
5. Changes to limits: You may lower your limits at any time, and the change will normally take effect immediately. Any request to increase or remove a limit is subject to a cooling-off period (typically at least 24 hours) to ensure that the decision is not made impulsively.

Regional compliance note: These tools are designed to align with best-practice standards promoted by the Responsible Gambling Council (Canada) and similar bodies. They are available to all eligible Canadian players regardless of province or territory.

Time and session management

Time-based controls help ensure that gambling does not take more of your day than you intended. Losing track of time is a common experience when gambling online, so using timers and reminders is an important protective measure even for experienced players.

• Session timers: Within your account's "Responsible Gaming" or "Play Settings" section, you can usually enable a session timer (for example, 30, 60 or 90 minutes). When the selected period expires, you will receive an on-screen notification and may be automatically logged out or asked to confirm that you wish to continue. We recommend choosing shorter sessions and taking regular breaks.
• Reality checks: You can enable periodic pop-up messages that show how long you have been playing and your net results for the current session. When the reality check appears, you can choose to continue or log out. These messages are designed to interrupt continuous play and encourage you to reflect on your activity.

Short breaks ("Time-Out" / Cooling-off)

If you feel the need to pause gambling for a short period without fully self-excluding, you can activate a Time-Out from your account. This is intended as a temporary break to help you regain perspective and control.

1. Where to find Time-Out: Log in and go to "Profile" > "Responsible Gaming" (or similar). Select the option labelled "Time-Out", "Cooling-Off" or "Short Break".
2. Choose the duration: Available Time-Out periods usually include:
   • 24 hours
   • 48 hours
   • 72 hours
   Select the period that best meets your needs. During this time, you will not be able to place bets or make deposits.
3. Confirm your request: Read the summary of what the Time-Out entails, then click "Confirm" or "Activate". The Time-Out will start immediately, and you will be logged out of your account.
4. During the Time-Out: You will not be able to log in and play. Depending on configuration, certain account actions, including deposits, gameplay and bonuses, will be blocked. You may still be able to contact customer support if you have questions about your account or wish to discuss longer-term protection options.
5. End of Time-Out: Once the selected period expires, access to your account will normally be restored automatically. However, if you feel you are not ready to return, you may extend your break or apply for longer self-exclusion as described below.

Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available at Woo Casino. It is intended for players who recognize that they have lost control over their gambling or are at serious risk of harm. By requesting self-exclusion, you ask us to block your access to your account for a defined period or permanently, and we will take all reasonable steps to enforce this decision in line with our licence obligations in Curaçao and our duty of care to Canadian players.

How to request self-exclusion

1. Access the Self-Exclusion section: Log in to your Woo Casino account at woo-ca.com. Go to "Profile" or "Account", then select "Responsible Gaming" and click on "Self-Exclusion". If you cannot log in or cannot find this section, you may email us directly at [email protected] from your registered email address with "Self-Exclusion Request" in the subject line.
2. Choose the exclusion period: Within the self-exclusion interface, you can select a fixed term or permanent exclusion. Typical options include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent)
   Choose the period that reflects the seriousness of your situation and your need for long-term protection. We strongly recommend selecting at least 6 months if you have experienced significant harm or loss of control.
3. Provide confirmation: You may be asked to:
   • Confirm your identity and account details.
   • Read a summary of the consequences of self-exclusion.
   • Tick a box or type "I agree" to acknowledge that the decision is voluntary and binding for the chosen period.
4. Finalise your request: Click "Confirm Self-Exclusion" or send your written confirmation to our support team. Once processed, you will be logged out, and we will send a confirmation email to your registered address outlining the start date and end date (where applicable) of your exclusion.
5. Support contacts: If you need assistance at any point in this process, please contact:
   • Email: [email protected]
   • General information: [email protected]
   Our team can explain the options, but they cannot override or shorten an active self-exclusion period.

Consequences of self-exclusion

• Account access: During self-exclusion, you will not be able to log in, place bets, deposit funds, claim bonuses, or open a new account with Woo Casino. Attempts to create duplicate accounts may result in permanent closure.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails and SMS messages once your self-exclusion is in effect. Please allow a short processing period for all marketing lists to be updated.
• Existing balance and withdrawals: As a rule, self-exclusion is not intended to deprive you of funds you are legally entitled to. Subject to identity verification, applicable terms and anti-money laundering checks, you may request withdrawal of any remaining real-money balance via our support team. Pending bonuses or bonus-related winnings that have not yet met wagering requirements may be cancelled in line with our general bonus terms.
• Irreversibility during the term: Once confirmed, a fixed-term self-exclusion cannot normally be shortened or cancelled before its expiry. This is to ensure that the protection you requested remains effective even if you later experience urges to gamble.
• Reopening after expiry: For non-permanent exclusions, you may be required to contact us and undergo a cooling-off period and additional checks before any account reactivation. We reserve the right to refuse reactivation or to apply additional limits if we believe it is necessary to protect you.

Important disclaimer: Self-exclusion at Woo Casino applies only to your account(s) operated by Dama N.V. on woo-ca.com. It does not automatically extend to other online or land-based gambling operators, including those licensed in Canadian provinces. For broader coverage, please also consider province-wide exclusion programs and device or site-blocking tools as described in the Support Resources section below.

Support Resources

Professional and community support is available if you are concerned about your own gambling or that of someone close to you. The services listed below operate independently from Woo Casino and provide confidential, non-judgmental assistance. We encourage all Canadian players to make use of local resources first, as they are familiar with provincial laws and health systems, and can help you access in-person treatment where needed.

Local support for players in Canada

• Canada-wide information and tools:
  • Responsible Gambling Council (RGC) - Education, self-assessment tools and resources for Canadians. Website available in English and French.
  • CAMH Gambling, Gaming & Technology Use - Evidence-based information, self-help resources and links to treatment across Canada.
• Selected provincial helplines and services:
  • Ontario: ConnexOntario Problem Gambling Helpline - Phone (available 24/7): 1-866-531-2600; online chat and email via connexontario.ca. English and French; other languages via interpretation on request.
  • British Columbia: BC Gambling Support Line - 1-888-795-6111 (24/7) or text 604-845-1488; online resources at bcresponsiblegambling.ca.
  • Quebec: Gambling help through Info-Social 811 - dial 811 and select the mental health option; additional resources via dependances.gouv.qc.ca (French).
  • Alberta: Alberta Health Services Addiction Helpline - 1-866-332-2322 (24/7), English and other languages through interpretation.
  • Other provinces and territories: Check your provincial health authority website or call local health information lines (e.g., 811 where available) and ask for "gambling support services".

Confidentiality note: These services operate independently of Woo Casino. We do not receive information about what you discuss with them. You are free to contact them anonymously if you wish.

International support organizations

The following organizations offer additional online support to players worldwide, including Canadian residents who prefer to speak to someone outside their home region.

Self-exclusion schemes by country

In addition to the self-exclusion measures we offer on woo-ca.com, some jurisdictions operate centralized exclusion registers that cover multiple licensed operators. Although these schemes may not directly apply to Curaçao-licensed sites, they may still be relevant if you gamble when travelling, or if you maintain accounts with operators regulated in those countries.

• United Kingdom - GAMSTOP: A free service that lets you self-exclude from all participating UK-licensed online gambling companies for 6 months, 1 year or 5 years. Website: gamstop.co.uk.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is a national self-exclusion register for licensed gambling in Spain. Information (Spanish): ordenacionjuego.es.
• Other jurisdictions: Many European countries (including Sweden, Denmark and others) maintain similar national registers. If you are temporarily residing or travelling abroad, check the website of the local gambling regulator for self-exclusion options.

Blocking and filtering tools

Device-level blocking software can help prevent access to gambling sites and apps, providing an additional layer of protection that is not limited to a single operator or licence. These tools are particularly useful if you have accounts with multiple casinos or if you feel that self-control alone may not be sufficient.

• Gamban: A paid app that blocks access to a wide range of online gambling websites and applications on your devices. Website: gamban.com.
• BetBlocker: A free blocking tool that allows you to restrict access to gambling content for a chosen period. Website: betblocker.org.
• Operating-system and router filters: You can also use parental-control or content-filtering features built into your device or home router to limit access to gambling-related websites for all users or specific profiles.

Family and affected others

Gambling problems can have a deep impact on partners, children, relatives and friends. Many support organizations offer dedicated services for affected others, including counselling, peer support groups and online forums. See the "Help for Family" section below for further details.

Confidentiality and professional help: All support and treatment services listed here are independent of Woo Casino and are subject to their own privacy policies and professional standards. In most cases, you can contact them anonymously, and they will not share information with us or with other parties without your consent, except where required by law to protect your safety or the safety of others.

Help for Family

If someone close to you is experiencing gambling-related problems, you may feel worried, angry, confused or powerless. It is important to remember that you are not responsible for their gambling decisions, and you are also entitled to support. The way you approach the conversation can influence whether they are willing to accept help, but you cannot force change. You can, however, set clear boundaries and encourage them to seek professional assistance.

How to talk to a person with a gambling problem

• Choose the right moment: Try to speak when neither of you is in the middle of a crisis, an argument or a gambling session. A calm, private environment will make it easier for both of you to engage constructively.
• Use non-judgmental language: Focus on how their behaviour affects you and the family rather than labelling or blaming. For example, say "I feel worried when bills are unpaid" instead of "You are irresponsible".
• Be specific and honest: Describe concrete examples of the impact of their gambling (missed payments, arguments, time away from family) and explain your feelings clearly and respectfully.
• Listen actively: Allow them to explain how they see the situation and acknowledge their emotions, even if you disagree. Feeling heard can make them more open to considering change.
• Encourage, do not threaten: Express your concern and your wish to support them in getting help. Avoid ultimatums unless you are genuinely prepared to follow through, as broken threats can undermine trust.

Engaging them in support and setting boundaries

• Suggest practical steps: Encourage them to:
  • Use deposit limits, Time-Outs or self-exclusion on woo-ca.com and other gambling sites they use.
  • Contact a helpline or counselling service (see resources above) for an initial confidential discussion.
  • Speak with their family doctor or a mental health professional about their gambling and any related stress, anxiety or depression.
• Protect family finances: Where appropriate and lawful, consider:
  • Separating bank accounts.
  • Limiting access to shared credit cards.
  • Agreeing on a transparent household budget and payment plan for essential expenses.
  Seek professional financial advice if debts have accumulated.
• Look after yourself: Supporting someone with an addiction can be emotionally exhausting. It is important to set limits on what you can do and to take time for your own wellbeing.

Support resources for family members

• Family and friends helplines in Canada: The provincial helplines listed above (e.g., ConnexOntario, BC Gambling Support Line, Alberta Addiction Helpline) also provide support and information to relatives and friends of people with gambling problems.
• Online forums and groups:
  • GamCare - Support for Families & Friends: includes online forums and chatrooms where affected others can share experiences and coping strategies.
  • Gambling Therapy - Support for Others: offers online groups and resources aimed at partners, parents and other relatives.
  • Local in-person support groups (including Gamblers Anonymous "Gam-Anon" meetings for families) may be available in your area; see gam-anon.org and your provincial health websites.
• Professional next steps:
  • Psychotherapists and counsellors: Consider individual or family therapy with a professional who has experience with addiction or gambling-related issues.
  • Medical support: Encourage the person to speak with their primary care physician, who can assess for co-occurring conditions (such as depression or anxiety) and refer to specialist services if needed.
  • Crisis support: If you ever believe there is an immediate risk of self-harm or harm to others, contact local emergency services or a crisis line in your province without delay.

Important note: While Woo Casino cannot provide clinical counselling or mediate family disputes, we support the use of professional services and will cooperate with lawful requests from competent authorities where necessary to protect player safety.

Operator's Commitment

Woo Casino is operated for Canadian players by Dama N.V., a company registered in Curaçao (registration number 152125) with its head office at Scharlooweg 39, Willemstad, Curaçao, and supported by its payment agent Friolion Limited (HE 419102) in Cyprus. Under Curaçao licence 8048/JAZ2020-013 and in line with international best practices and Canadian responsible gambling standards, we are committed to minimizing harm and supporting players to make informed choices.

Internal risk-monitoring and interventions

• Behavioural analysis: We use automated and manual monitoring to identify patterns that may indicate problematic gambling. These may include:
  • Unusually frequent deposits or rapidly increasing deposit amounts.
  • Extended play sessions without breaks, particularly during night-time hours.
  • Repeated attempts to deposit after failed transactions.
  • Persistent chasing of losses or abrupt changes in typical betting behaviour.
  These measures are designed to detect risk, not to make judgements. We respect privacy and apply these checks in accordance with our Privacy Policy and applicable data protection laws.
• Warning messages and prompts: Where our systems detect elevated risk indicators, we may:
  • Display on-site messages reminding you of available limits and self-exclusion tools.
  • Encourage you to review your gambling history and consider a break.
  • Invite you to complete a brief self-assessment of your gambling behaviour.
• Proactive contact by support: In circumstances where we observe multiple serious risk indicators, our support team may reach out to you using the contact details registered on your account. This contact is intended to:
  • Provide information about responsible gaming tools.
  • Encourage the use of deposit limits, Time-Out or self-exclusion.
  • Signpost to independent professional support services.
  We will not provide counselling but may temporarily restrict account functions if we believe that continued play poses a significant risk and you do not respond to our communications.
• Staff training and procedures: Customer support and relevant operational staff receive training in responsible gambling principles, recognition of warning signs and appropriate responses. Internal procedures are periodically reviewed and updated to reflect evolving regulatory expectations and best practices up to and including 2026.

Legal and regulatory alignment: While Woo Casino is licensed and regulated in Curaçao, we also take note of Canadian responsible gambling guidelines and industry standards promoted by organizations such as the Responsible Gambling Council of Canada. Our policies and tools are intended to complement, not replace, the protections and information provided by provincial regulators and health authorities.

Updates

Responsible gaming standards and legal requirements evolve over time. Woo Casino therefore reviews and updates this page periodically to reflect changes in our internal procedures, regulatory expectations in Curaçao, and best practices relevant to Canadian players. Substantive changes to available tools, self-exclusion procedures or our contact details will be implemented as quickly as reasonably possible and clearly communicated.

• How you will be informed:
  • Website notifications: Important updates may be highlighted through banners or pop-up notices on woo-ca.com, particularly when you log in to your account or access the Responsible Gaming section.
  • Email communication: Where required or appropriate, we may send notices to the email address registered on your account, summarizing key changes and linking to the updated page.
  • Policy documents: Related documents, such as our Terms and Conditions and Privacy Policy, may also be updated. In case of inconsistency, those documents will prevail to the extent of the conflict.
• Your responsibility: It is your responsibility to review this page and our Terms and Conditions from time to time so that you remain informed about the current rules and tools applicable to your account. Continued use of our services after updates take effect will be treated as your acceptance of the updated information.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help using our protection tools, or wish to provide feedback on how we can improve our measures for Canadian players, we encourage you to contact us. Our team will treat your enquiry with sensitivity and discretion. While we cannot provide medical or psychological advice, we can explain our policies, help you implement limits or self-exclusion, and direct you towards specialized support services.

Responsible Gaming contacts

• Email (primary support): [email protected] - for all responsible gaming questions, limit and self-exclusion requests, and assistance with account-level protections.
• Email (general information): [email protected] - for broader questions about Woo Casino, our licensing (Antillephone N.V. licence 8048/JAZ2020-013) and corporate information.
• Website: https://woo-ca.com - access to your account settings, responsible gaming tools, Terms and Conditions and Privacy Policy.

Feedback and self-control request form

You can submit written requests or feedback related to responsible gaming through our support channels. When contacting us, please include the following information to help us respond effectively:

• Full name and username registered on woo-ca.com.
• Clear description of your request (e.g., "set deposit limit", "apply self-exclusion", "questions about gambling history").
• The type and level of protection you wish to apply (for example, daily deposit limit of CAD 50, Time-Out for 72 hours, self-exclusion for 6 months).
• Any additional information you consider relevant, such as whether you are already in contact with a support organization or healthcare professional.

You may send this information by email to [email protected]. We will process your request as soon as reasonably possible and in any event within the timeframes required by our internal policies and licensing conditions. For your protection, certain changes (particularly self-exclusion) may be treated as immediately binding upon receipt, even if you later change your mind. Please do not send sensitive medical information by email unless you are comfortable doing so and understand the associated privacy risks; we will handle any personal data you provide in accordance with our Privacy Policy.

Disclaimer: This Responsible Gaming page is provided for information and support only. It does not constitute legal, financial or medical advice. For diagnosis or treatment of gambling addiction or any related health condition, please contact a qualified healthcare professional or an accredited support service in your province or territory.